Voice Broadcasting
What is Voice Broadcasting? Voice broadcasting is a mass communication technique that broadcasts telephone messages to hundreds or thousands of call recipients at once. This technology has both commercial and community applications. Voice broadcast users can contact targets (whether they be members, subscribers, constituents, employees, or customers) almost immediately.
Voice broadcast systems manage a database of phone lists as well as digitally-recorded phone messages. Using telephony components, these computers can simultaneously broadcast thousands of phone messages. Personalized information can be included in the phone messages through the integration of text-to-speech software.
Advanced systems include telephony boards with answering-machine detection, and the logic to properly play a unique message to answering machines without message truncation.
Interactive voice broadcasting (also referred to as interactive voice messaging) programs allow the call recipient to listen to the recorded message and interact with the system by pressing keys on the phone keypad. The system can detect which key is pressed and be programmed to interact and play various messages accordingly. This is a form of Interactive voice response (IVR).
The actions that can be programmed may include surveys, information confirmation, contact preference confirmation, or navigation through a phone menu. More qualitative results can be captured by allowing call recipients to leave their own voice message instead of just button presses.
If Voice Broadcasting is for you, then Maxcom Networks can help. Contact one of our team to discuss your requirements and see just how Voice Broadcasting can be integrated in to your business.
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